if you have not yet received a check that you were expecting, then please verify the mailing address you have listed in the CJ Account Manager; please make sure that every aspect of your mailing address is absolutely accurate including correct spacing, abbreviation, capitalization and spelling. Checks are sent to the address provided in your Commission Junction account on the date the check is printed. If the address is correct, then it is possible that the check has been lost in the mail.
If the check has been lost in the mail, you may ask for the payment to be re-issued; however, you must wait 30 (thirty) days from the date the check was initially sent before you can make that request. Also, we must also inform you that the bank will charge a $25 re-issue fee (for checks in U.S. dollars) or a $50 fee (for checks in non-U.S. dollars), which will be deducted from the re-issued payment.
If 30 days have passed since the date the check was issued, then create an incident for Client Services using the Ask A Question feature requesting that we re-issue a check. Make sure to acknowledge in writing you are aware that the applicable fee will be deducted from your payment.
Here are a few other points about checks:
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